What You Accept Is What You Teach: Setting Standards for Employee Accountability (Paperback)

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Description


This book provides practical advice to managers on how to hold employees accountable for a strong work ethic, intrinsic motivation, a positive attitude and constructive conduct toward customers and co-workers. It describes a leader's rights and responsibilities relative to maintaining standards for teamwork and customer service. It discusses how to effectively confront and set limits with employees who demonstrate counter productive and passive-aggressive behaviors that raise havoc on group morale.
Product Details
ISBN: 9781886624764
Publisher: Creative Health Care Management
Publication Date: October 1st, 2006
Pages: 190